Privacy Policy

Last updated: February 1, 2024

This Privacy Policy explains our policies regarding the collection, use, and disclosure of information when you use our Service. By using the Service, you agree to the practices described in this policy.

Key Information

No Collection of Customer’s End-User Data: We do not intentionally collect or store personal or profile information from our customers’ end-users.

No Third-Party AI Model Training: We do not provide collected or generated data to any third-party AI models. All data collected is used exclusively to provide the Service, analyze and improve it, or to improve our own AI system.

Data Encryption: All collected data is encrypted at rest to ensure the highest level of security and protection.

Definitions

  • Service: Refers to the DOJO AI application and related services provided by DOJOAI, Lda.

  • Company: DOJOAI, Lda, headquartered at AI Hub, Lisbon, Portugal.

  • Customer: Businesses or individuals who use our Service.

  • End-Users: Individuals who interact with our customers’ social media profiles or other interfaces.

Data Collection

While providing the Service, we may collect:

  • Customer Data: Information provided by our customers, such as email addresses, account credentials, and settings required for account creation, authentication, and Service delivery.

  • Usage Data: Non-identifiable technical data collected automatically, such as device type, browser type, IP address, and session duration, to analyze performance and enhance user experience.

  • Publicly Available Data: We collect and analyze publicly available data in compliance with applicable laws and platform terms of service. This includes publicly accessible sources, such as websites, social media platforms, and public databases, to improve our AI models and Service functionality. We do not process personal data from public sources unless explicitly authorized or permitted by law. Examples include aggregated engagement metrics, sentiment analysis of publicly available content, and industry trend insights.

  • API and Integrated Data Sources: If customers integrate third-party APIs or data sources (e.g., social media APIs, CRM tools), we may process data received through these integrations to enable Service functionality. However, we do not collect or store customers’ end-user PII from these sources unless explicitly authorized by the customer.

We do not intentionally collect or store our customers’ end-users’ personally identifiable information. Any technical data (e.g., logs, metadata) is processed solely for service operation and is not retained beyond necessary limits.

How We Use Data

We collect and use data strictly for the following purposes:

  • Providing, maintaining, and improving the Service – Ensuring optimal performance, functionality, and user experience.

  • Training and enhancing our proprietary AI models – Improving our own AI capabilities and product capabilities.

  • Customer support and communication – Responding to inquiries, troubleshooting issues, and enhancing customer experience.

  • Legal and compliance obligations – Ensuring adherence to applicable laws, regulations, and security requirements.

We do not sell, rent, or monetize customer or end-user data externally. We may analyze aggregated, non-identifiable usage data to improve service performance, optimize features, and enhance user experience.

Data Sharing

We do not sell, rent, or monetize collected data with third parties. Data is only shared under the following conditions:

  • Legal Compliance – If required by law, regulation, or valid legal process (e.g., court orders, law enforcement requests).

  • Trusted Service Providers – We may share data with trusted third-party service providers essential for operating the Service (e.g., cloud hosting, security monitoring). These providers operate under strict confidentiality and data privacy agreements and are prohibited from using the data to train AI models or for their own commercial purposes. A list of key third-party service providers is available upon request.

  • Operational Necessity – When necessary to ensure the functionality of DOJO AI’s services, such as integrations with third-party platforms or infrastructure providers.

All shared data is limited to the minimum necessary to fulfill the intended purpose, and we implement safeguards to protect privacy and security.

Data Security

We enforce robust data security practices to safeguard collected data, including:

  • Encryption at rest and in transit.

  • Access controls and authentication protocols.

  • Regular security audits and vulnerability assessments.

Retention of Data

We retain data only for as long as necessary to provide the Service or comply with legal obligations. Non-identifiable Usage Data may be retained longer for analytical purposes.

Your Rights

Upon request, we will delete personal data where legally and technically feasible. However, some data may be retained for compliance, security, or operational purposes (e.g., log data, backups, fraud prevention).

For technical reasons, some deleted data may persist temporarily in backups or logs before being permanently removed. Any retained data will be protected and used solely for these purposes.

If your data is processed by third-party service providers, we will take reasonable steps to facilitate its deletion where contractually and technically possible. However, deletion requests may not apply if third parties are legally required to retain certain data.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date. We encourage you to review the policy periodically.

Contact Us

If you have any questions, please contact us:

• By email: admin@getdojo.ai